Unfortunately snail mail still goes astray sometimes, and we're sorry! If 30 days have passed since you received your shipping confirmation and your package has not arrived, please write megan with your order number. This only applies to apparel and accessories placed to an address in the United States and excludes all mirrors and ceramics, sorry! *It says on the front page you offer free shipping, awesome! If your order included a pre-order, your package will ship when all of the items are available, unless they are stocked separately at our facilities, in which case they will arrive separately within a couple days of each other. Please double-check the item listing to make sure it is eligible for express shipping. Products like hats, ceramics and mirrors are made to order and can take a week or two production time. Please note that because of the handmade nature of certain items, we cannot offer express shipping for all orders. To see if we can accommodate express shipping for you, email before placing your order. We don't currently offer express shipping online, as we're only able to drop packages with our USPS partner service twice a week. Depending on your country's postal service, tracking may only follow your parcel until it leaves the United States. Lettermail is only available for small accessories.Įverywhere else: USPS First Class Mail includes tracking. To avoid unpleasant surprises, refer to your home postal service's customs and imports standards.Ĭanada: Lettermail service is untracked, but larger orders, sent as Expedited Parcel, will include tracking. We are not able to predict or prepay customs fees for you. The shipping we charge covers only the cost we are charged by USPS to ship your parcel-this potential customs charge is not "double shipping", it is duty charge from your home country. Rosehound Apparel is not responsible for customs charges accrued in your country. I received a customs charge from my local post office, what gives? Below are the estimated delivery times to your destination for these methods:Īustralia & New Zealand: 10-28 business daysĮverywhere else: will depend on your distance from Toronto and your local post service. You will receive a confirmation e-mail when your order has been processed and another once your order is shipped. International orders are shipped with a partner service and will take an additional day to pass through customs. Packages are sent Canada Post to Canada and will be updated manually with tracking information or via USPS First Class Mail to all other countries. Mirror orders and ceramics currently will take 3-4 weeks to process, please check back for updates once we get caught up after the holiday season. We do our best to process orders within two business days, excluding mirrors and ceramics, which are made to order. We ship from either our home base in Stoney Creek, Canada or our warehouse in Austin, Texas to anywhere in the world.
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